Advanced Business Solutions e5 Consultancy

Application Support 

We can bring our expertise to the systems administration function. This can be used to complement a shortfall in customer staff or to replace customer staff in order that they become available for higher priority tasks. This can be achieved by following the customer's own documented procedures or developing new procedures to meet the customer's requirements. This service includes:

  • Incident management
  • Reconciliation
  • User support
  • Technical maintenance
  • Archiving
  • QED
  • Softpaint
  • BEM
  • Collaborative Planning
  • Manage user forums, workload reviews, supplier service reviews
  • Monitor system availability and report on KPI's
  • Decommissioning
  • Support of 3rd Party systems

Additionally a product support option is available. This allows clients to utilise our extensive product knowledge of Advanced Business Solutions e5 to resolve operational issues e.g. failed processes, functionality queries and product advice.

Upgrade Consultancy 

We have practical, hands on experience of every upgrade, up to and including release 5.4, and have undertaken requirements gathering and planning for the latest 5.5 release. Our experience of the processes and the possible pitfalls that can be encountered ensure that the swiftest implementation can be achieved. Areas covered include:

  • Project management
  • Business analysis
  • Technical support
  • QED
  • Softpaint
  • Application support

Optimisation & Migration 

Only experienced consultants are qualified to advise you on getting the optimum performance from your Advanced Business Solutions e5 application. Our consultants are working with clients to ensure their systems are operating efficiently.

We have migrated clients to a number of different financial packages including Agresso, B-Plan Aptos, Coda, Great Plains, Oracle Financials, PS Financials, SAP and Sun Systems. Should you be considering moving away from any release of Advanced Business Solutions e5 we are able to offer advice on and implement migration strategies enabling you to fully consider all available options.